Returns

You have 15 business days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at webshop@koncon.nl. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us with any return questions.

Damages and other issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Shipping and handling charges
You will be responsible for paying for your own shipping costs for returning your item. Shipping and handling charges are not refundable. For international shipments, the recipient is responsible for local taxes and fees.

Refunds 
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank company to process and post the refund.